Inbound Outbound Calling
Whether you need research, sales, appointment setting or other needs, our Contact Center Representatives will represent your company seamlessly to achieve your pre-determined goals. Calls are carefully timed based on the intended recipient. Our team of professionals is ready to help you solidify your relationships and earn more loyal customers -- because loyal customers are the key to your company’s success.
- Professional, well-trained Customer Service Reps
- Multi-lingual representatives available
- A dedicated team, all specifically trained to understand your brand, your products, your culture
- Contact Center Team members average over 10 years experience
- Live operators available Monday through Friday, 8:00 A.M. to 8:00 P.M. and Saturday, 9:00 A.M. to 3:00 P.M. EST
- Customized Contact Center services
- Lead Nurturing, customer care and retention
- Lead prospecting and qualification
- Technical assistance, including after sales service and support
- Order taking, including payment processing
- Surveys / Market Research
- Programming, hosting and maintenance of web form pages
- 24-48 hour lead processing
- Order taking (including payment processing while online)
- Receipt and fulfillment of requests for information, literature, samples, or products
- Customer Service
- Technical assistance
- Appointment setting
- After-sales service/support
- Reservations & ticket sales
- Conducting customer sentiment surveys
- Customer service resolution/follow up
- Returns processing
- Dealer and product locate programs
- Dealer or sales rep referral
- Customer win back campaigns
- Event coordination support
- Database updates and contact verification
A good lead is worth its weight in gold. That’s why we take the business of lead nurturing so seriously. When a customer entrusts us with a lead – whether it’s cool, warm or hot – we make 100% sure every contact, every transaction, every appointment scheduled is accomplished with the utmost efficiency, accuracy and most importantly completed with a positive can-do attitude. Our goal is to take your lead and build on it at every stage of the buyer’s journey. We listen to what your customers desire and give them everything we can to steer them towards your ultimate goal: A quality customer experience.
From our initial point of contact we:
- Track leads until we can release highly qualified prospects, based on your pre-determined criteria, to the appropriate sales representatives.
- Help you classify each lead based on where they are in the lead funnel.
- Cutting edge order processing software
- Respond with appropriate emails, fulfillment packets and value- added content based on where they are in the buying process.
- Provide online applications so the representative can close the loop and update status. And we can receive sales data to show conversion.
- Have up-to-the-minute progress reports available 24/7 via an online portal.
- Hosting and maintenance of website order pages
- Integrated warehouse management (receipt of order data from your website shopping cart)
- Online access to real-time reports
Ready to Talk Now? 800.469.RSVP