CALL CENTER

Telemarketing Services

Operating an effective call center requires investment in training and personnel, utilization of sophisticated technology and equipment and a commitment to continual evaluation and upgrading of services. These progressive requirements make the outsourcing of call center needs a wise business decision.

RSVP offers complete, customized call center services backed by professional, well-trained operators, state-of-the-art technology and flexible reporting to allow you to measure and evaluate the efficacy of your program.

Our call center services include:

• Inbound and outbound telemarketing services Monday through Friday, 8:00 A.M. to 8:00 P.M.
  and Saturday, 9:00 A.M. to 3:00 P.M. EST
• A dedicated account team, all specifically trained to understand your product(s) or service(s), your
  business rules, goals and your expectations
• Order taking (to include payment processing while online), receipt of requests for information,
  technical assistance, after-sales service/support, and dealer or product locate programs
• Reservation and special event handling
• Bi-lingual capabilities
• Interactive Voice Response System
• Lead qualifying and lead generation
• Customer Service
• Surveying
• Call Activity Reporting